Refund policy
Refund Policy
Returns - Due to the nature of our products we do not allow returns unless your order is defective. If your product is defective we will issue a replacement. You must contact us immediately, return the order, unused and provide a picture showing the defected product(s). We are not able to resell any products that are returned so they are discarded which adds to the already mounting issues with our community land fields.
Damaged/Lost Delivery Claims - In order for Divine Hēr Essentials to process a replacement for orders damaged or lost by FedEx please adhere to the following guidelines.
As per each company's shipping policies, there are narrow windows in which a claim can be filed, please make sure you have seven images of damaged product, do not dispose of products till you have filed a claim with FedEx, on their website and they have inspected the damaged product. Once a claim has been filed, please email your claim number together with the images to divineheiressentials@outlook.com
FedEx Policy:
How to file a single claim for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment
First, log in to your account. You’ll be able to file a claim for:
• U.S. domestic shipments
• U.S. import/export shipments
• Shipments from Canada to the U.S.
Go to the File Claim(s) tab and complete the form
• Enter your tracking or PRO number
• Select your claim type
• Fill out the form
Add supporting documentation
Your claim needs to include supporting documents like:
• Original manufacturer or purchase invoices
• Repair estimates or invoices
• Expense statements
• Appraisals
Submit your online claim form
Review your information before you submit
Track your claim
Go to the Reports tab to see the status of your claim.
Claim Replacement Time - Order replacement time will vary from case to case, as every case is different, and will be addressed as such. Please allow one to two weeks after emailing your claim number and images to appropriate email addresses before your replacement is shipped out.
Cancellations - We do not accept order cancellations once processed. If we approve a cancellation, you will be charged a 35% re-stocking fee plus the cost of all shipping. All orders are made to your order.
Returns - Due to the nature of our products we do not allow returns unless your order is defective. If your product is defective we will issue a replacement. You must contact us immediately, return the order, unused. We are not able to resell any products that are returned so they discarded and adds to the already mounting issues with our community land fields.
Damaged/Lost Delivery Claims - In order for Divine Hēir Essentials to process a replacement for orders damaged or lost by UPS, USPS or FedEx please adhere to the following guidelines.
As per each company's shipping policies, there are narrow windows in which a claim can be filed, please make sure you have seven images of damaged product, do not dispose of products till you have filed a claim with UPS, FedEx or USPS, on their website and they have inspected the damaged product. Once a claim has been filed, please email your claim number together with the images to divineheiressentials@outlook.com for Divine Hēir Essentials to process your replacement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via email at divineheiressentials@outlook.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at for approval and send your item to: divineheiressentials@outlook.com