Terms of service

Divine Heir Essentials – Terms of Service

The terms “we”, “us” and “our” refer to Divine Heir Essentials. Divine Heir Essentials operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Divine Heir Essentials is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you use the Services, along with other policies referenced herein. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, do not use or access our Services.

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SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

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SECTION 2 – OUR PRODUCTS

We have made every effort to provide accurate representations of our products and services. However, please note that colors or appearance may differ from how they appear on your screen due to your device settings.

We do not warrant that product quality will meet your expectations or match the depiction in our online store. All descriptions are subject to change without notice, and we reserve the right to discontinue or limit quantities at any time.

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SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase, which we may accept or reject at our discretion. An order is accepted only after payment has been processed and we confirm acceptance.

Please review your order carefully before submission; cancellation requests may not be possible after acceptance. If we do not accept, modify, or cancel an order, we will notify you using the contact details provided.

Orders are subject to our Refund Policy [LINK], and you represent that purchases are for personal use and not for resale or export.

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SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price in effect at the time of order and will be confirmed in your order confirmation email.

Unless otherwise stated, posted prices exclude taxes, shipping, and handling charges. You agree to provide current, complete, and accurate payment and account information for all purchases.

You represent and warrant that:

(i) the payment method is valid and authorized for use;

(ii) charges incurred will be honored by your payment provider;

(iii) you will pay charges incurred, including applicable taxes and shipping fees.

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SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you.

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SECTION 5A – HEALTH & SAFETY DISCLAIMER

Divine Heir Essentials products are crafted with natural, high-quality ingredients; however, results vary depending on hair type, texture, and usage. We recommend a patch test before first use to check for potential allergic reactions or sensitivities.

Products are for external use only. Discontinue use immediately if irritation occurs and consult a qualified professional. Keep products out of reach of children unless otherwise indicated.

We are not liable for allergic reactions, scalp irritation, hair damage, or other issues that may result from use or misuse.

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SECTION 5B – PROMOTIONS, DISCOUNTS & GIFT CARDS

From time to time, we may offer promotions, discount codes, or sales. These offers are non-transferable, have no cash value, and are valid only for the stated time and terms. We may withdraw or modify promotions without notice.

Gift cards (if offered) are redeemable only for products available on our website, are non-refundable except as required by law, and cannot be replaced if lost or stolen.

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SECTION 5C – INTERNATIONAL SHIPPING, CUSTOMS & IMPORT DUTIES

We currently ship only within the United States. In the event we offer international shipping in the future, customers will be responsible for all customs duties, taxes, and import fees imposed by the destination country.

We are not responsible for customs clearance delays.

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SECTION 6 – INTELLECTUAL PROPERTY

The Services, including but not limited to trademarks, brands, text, images, videos, and other content, are owned by Divine Heir Essentials or its licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without prior written consent.

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SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools, which are provided “as is” without warranties. We have no control over such tools and are not liable for their use.

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SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of third-party materials and disclaim liability for your access to or use of such websites.

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SECTION 8A – USER-GENERATED CONTENT & SOCIAL MEDIA TAGS

If you post or share any photos, videos, reviews, or other content featuring our products and tag or mention Divine Heir Essentials, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, repost, reproduce, and display such content in any medium for promotional purposes without additional notice or compensation.

You represent that you own or have the rights to such content and that its use will not infringe the rights of any third party.

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SECTION 9 – RELATIONSHIP WITH SHOPIFY

Divine Heir Essentials is powered by Shopify, which enables us to provide the Services. However, all sales and purchases are made directly with us. Shopify is not responsible for your transactions with Divine Heir Essentials.

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SECTION 10 – PRIVACY POLICY

Your personal information is collected and processed according to our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you consent to both.

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SECTION 11 – FEEDBACK

If you provide feedback, suggestions, reviews, or other content, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use it for any purpose without compensation.

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SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or omissions and to update information at any time without prior notice, including after you submit an order.

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SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. Prohibited uses include, but are not limited to:

• Violating any laws or regulations

• Infringing on intellectual property rights

• Harassing, abusing, or harming others

• Transmitting viruses or malicious code

• Engaging in fraudulent or misleading conduct

We reserve the right to suspend or terminate your access if you violate these Terms.

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SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice if you breach these Terms. Sections that by their nature should survive termination will remain in effect.

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SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties of any kind, except as required by law.

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SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Divine Heir Essentials shall not be liable for indirect, incidental, punitive, or consequential damages, including lost profits, arising from your use of the Services or products.

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SECTION 16A – FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our reasonable control, including acts of God, pandemics, strikes, or transportation interruptions.

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SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Divine Heir Essentials, Shopify, and their affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.

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SECTION 18 – SEVERABILITY

If any provision is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

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SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision is not a waiver of our rights. These Terms constitute the entire agreement between you and us.

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SECTION 20 – ASSIGNMENT

You may not assign your rights or obligations without our written consent. We may assign ours without notice.

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SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Divine Heir Essentials is headquartered.

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SECTION 21A – DISPUTE RESOLUTION

Before initiating any formal dispute, you must contact us at [your email address] so we can attempt to resolve it informally. If unresolved after 30 days, disputes will be handled exclusively through binding arbitration or small claims court in our jurisdiction.

You and Divine Heir Essentials waive the right to a jury trial and to participate in a class action.

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SECTION 22 – HEADINGS

Headings are included for convenience only and do not affect interpretation.

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SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time. Changes will be posted on our website, and your continued use of the Services constitutes acceptance of the revised Terms.

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SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at divineheiressentials@outlook.com.