Shipping policy

Shipping Policy

At Divine Heir Essentials, we take great care in packaging and shipping each order to ensure your products arrive safely and in a timely manner.

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Processing Time

• All orders are processed within 5-7 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has shipped.

• During high-volume periods (such as new product launches or holidays), processing times may be slightly longer.

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Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on your location and selected delivery method.

• We currently ship within the United States. (International shipping coming soon!)

• Standard shipping typically takes 5-7 business days after processing.

• Expedited shipping options are available at checkout for faster delivery.

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Order Tracking

Once your order has shipped, you will receive an email with your tracking number so you can follow your package every step of the way.

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Damaged or Lost Packages

We carefully package all products, but if your order arrives damaged or is lost in transit, please contact us within 7 days of delivery at divineheiressentials@outlook.com.

When reporting a damaged item:

• Include clear photos of the damaged product, the packaging, and the shipping label.

• This helps us quickly verify the issue and work with the shipping carrier to resolve it.

We will review your claim and ensure you receive a replacement or refund as quickly as possible.

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Incorrect Shipping Information

Please double-check your shipping address at checkout. Divine Heir Essentials is not responsible for delays or lost packages due to incorrect or incomplete addresses.